Change in consumer behaviour

Change in consumer behaviour

There were 1.8bn global online shoppers before the outbreak of COVID-19. After the outbreak, shopping in physical stores has seen a decrease (estimated to be approximately 30%) while online could see an increase of around 10%, according to a PYMNTS.COM survey done in the USA on 6 March 2020. (https://bit.ly/2WBvBgx, https://bit.ly/3bt4dWf)

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