Tip of my tongue

Tip of my tongue

  • Fact: #

A Dutch study found that waitresses who repeated diners’ orders word for word earned 70% more tips than those who paraphrased orders. (Daniel H. Pink. To Sell Is Human: The Surprising Truth About Moving Others, 2012)

This week’s theme: Would you believe it?

One response to “Tip of my tongue”

  1. Hennie Visser

    11 years Ago

    This is fascinating. Does this say something about expectations from customers in the service environment in general?

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