Welcome to our trust or legal centre. We strive to provide products and services that you can trust. Getting legal and compliance right is an important part of that. We believe that plain and understandable terms, policies or legal notices help to ensure a common understanding and are the foundation of a mutually beneficial relationship. People seldom read them, but they are important. To build trust, we want our policies on certain important issues to be clear.

Our relationship with you

Built on trust

These legal notices describe (and apply to) the relationship between you and us. We have drafted them with care to relate specifically to the services we provide.

These documents together with the relevant written estimate, quote, proposal, engagement letter, form or invoice make up the written agreement or contract between us. These legal notices apply to any instruction you give us as our client and to the products and services we provide to you. When you accept our quotes or estimates you agree to our terms. The wording is as follows – “Our terms will apply to our services and are (i) accessible (so that they may be read, stored and retrieved) at https://www.eighty20.co.za/trust-centre or (ii) available on request from us. By accepting this estimate, you agree to our terms”.

We may add to or change these legal notices in a written estimate, quote, proposal, engagement letter or invoice, even if it does not mention these legal notices. Any
change must be in writing and signed by us (or posted on our website) to be effective. You accept the latest version of these legal notices by instructing us or
receiving products and services from us.

Empowerment

We believe in empowerment, transformation, diversity and inclusion. We are certified as BEE level 3. You can request a copy of our BEE certificate.

Our corporate information

Find out more about Eighty20 on our contact us page.

Privacy and data protection at Eighty20 is important

We take our obligations under data protection laws (like the GDPR and POPIA) seriously and continually strive to meet our regulatory obligations. We strive to process personal data lawfully in accordance with applicable principles and conditions. We process some personal data about our clients as a controller (responsible party) when we provide solutions to them. Our privacy policy sets out how we process your personal information.
In the context of some activities, we process some personal data regards our clients’ customers or data subjects on behalf of our clients. We are therefore sometimes a processor (or operator) for our clients. For this reason, we often conclude a data processing agreement (DPA) with our clients. If you want to sign a DPA, please ask us, and we’ll prepare one for you to sign. The GDPR does not require us to have a data protection officer (DPO). The details for our Information Officer (IO) are in our PAIA Manual.

We will not disclose your confidential information

We know confidentiality is important to you, so we will not disclose your confidential information. We are happy to sign a non-disclosure agreement (NDA) with you. If you want to sign an NDA, please ask us, and we’ll prepare one for you to sign.

We secure the information we process

We take adequate and appropriate measures to secure all the information we process. Some of the information we process is confidential or commercially sensitive. Our security policy sets out how we safeguard our website and your information. If you’d like to read it, please ask us to send it to you.

Access to information ensures accountability and transparency

We also respect that the law (like PAIA) requires us to give certain people access to information in certain circumstances. You can read our Access to Information or PAIA manual, which helps people know how to access the information we hold. People can request access to the information we hold by emailing us. The details of our Information Officer for PAIA are in our manual.

We’re anti-bribery and corruption

We recognise that all organisations have a responsibility to be ethical in their business practices and not engage in any activities that harm society. We have an Anti Bribery and Corruption Policy setting out our policy on this important issue. If you’d like to read it, please ask us to send it to you.

We aim to do exceptional work

Eighty20 is committed to service excellence and quality of work. We aim to do exceptional work, which is why we have a quality management system. We have various systems in place to manage the quality of our work. We follow a process approach that ensures continual improvement. We also have extensive templates we use to produce deliverables in a consistent way. We have detailed descriptions of different pieces of work that we follow to deliver quality work. All deliverables are normally checked by more than one person before being delivered. We do internal audits to check our employees follow processes.

Governance, risk and compliance (GRC) at Eighty20

Good governance is key

We are committed to strong governance by being transparent, accountable, and ethical in all we do.

Managing both your risk and our risk

We continually strive to manage both our risks and the risks of our clients. For example, we have both public liability and professional indemnity insurance.

We take compliance seriously

We are committed to complying with all laws, rules, codes and standards that apply to Eighty20.