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While South African researchers will delight in the number of new datasets entering the market in 2023, it does pose some challenges. More data doesn’t necessarily make a researcher’s job easier.
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Black Friday and Christmas online transaction volumes were further proof of growing e-commerce adoption in South Africa, and Valentine’s Day is pegged to be the same, as predicted by consumer research and analytics company Eighty20.

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The latest MAPS, plus a number of other leading South African consumer datasets, are now available on the Eighty20 Data Portal. 

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The recent repo rate hike by the South African Reserve Bank (SARB) raises more alarm bells for the most credit-stressed South Africans, says consumer strategy and research company Eighty20.

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The report shows some alarming trends in the four most credit-active South African customer segments in the Eighty20 national segmentation (ENS), making up 85% of all credit active South Africans and 99.6% of all loan value.

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When thinking about service quality, it is typical to consider your own customer experiences, such as those at a restaurant, in a taxi, or at your local retailer. But service quality extends far beyond these simpler examples into cases that are more complex and, perhaps, more interesting.
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