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When thinking about service quality, it is typical to consider your own customer experiences, such as those at a restaurant, in a taxi, or at your local retailer. But service quality extends far beyond these simpler examples into cases that are more complex and, perhaps, more interesting.
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Pick n Pay, Shoprite and Clicks get it right with the youth with their host of partners and digital-first approach
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South African consumers have experienced five lending rate increases in less than a year – amounting to the largest total increase in nearly two decades. This blog unpacks how four different consumer segments will be affected, using its ENS solution and results from its recent 2022 Q2 Credit Stress Report.
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In Part I of ‘A Tale of Two Nations’, Eighty20 highlighted the inequality in South African society using our ENS Customer Profiling Tool. We showed how two geographical areas, separated by only a road, can be starkly different.  In this blog, we discuss how our Suburb Profiler uses South Africa’s Census location hierarchy. FIND OUT MORE
South Africa recently celebrated Youth Day to commemorate the Soweto Uprising of 16 June 1976.
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Effective hybrid working rests on three pillars: Strategy, Technology, and Employee Experience. Cindy Meijboom, Head of People, Operations and Marketing at Eighty20, explores the considerations businesses will need to take into account to get the most out of hybrid working.