Insights & Events

The report shows some alarming trends in the four most credit-active South African customer segments in the Eighty20 national segmentation (ENS), making up 85% of all credit active South Africans and 99.6% of all loan value.

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When thinking about service quality, it is typical to consider your own customer experiences, such as those at a restaurant, in a taxi, or at your local retailer. But service quality extends far beyond these simpler examples into cases that are more complex and, perhaps, more interesting.
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South African consumers have experienced five lending rate increases in less than a year – amounting to the largest total increase in nearly two decades. This blog unpacks how four different consumer segments will be affected, using its ENS solution and results from its recent 2022 Q2 Credit Stress Report.
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In Part I of ‘A Tale of Two Nations’, Eighty20 highlighted the inequality in South African society using our ENS Customer Profiling Tool. We showed how two geographical areas, separated by only a road, can be starkly different.  In this blog, we discuss how our Suburb Profiler uses South Africa’s Census location hierarchy. FIND OUT MORE

South Africa recently celebrated Youth Day to commemorate the Soweto Uprising of 16 June 1976.
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