Customer Satisfaction
The South African Digital Customer Experience Report, reported that 44.5% of South Africans said that they would increase the amount… Read More
Customer Satisfaction
Digital Customer Experience
Online Assistance
According to the South African Digital Customer Experience Report, 53% of customers said that when they get stuck online, no-one is… Read More
Second Thoughts
According to the South African Digital Customer Experience Report, 71% of consumers have abandoned a purchase or an online transaction…. Read More
No Second Chances
According to the South African Digital Customer Experience Report, 32% of consumers that have a negative experience with a brand… Read More
Negative Experience
The South African Digital Customer Experience Report reveals that 99,7% of South African consumers would share a negative experience with… Read More