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The Eighty20 / XDS Credit Stress Report highlights the impact of economic forces on the South African consumer, with particular focus on consumer credit behaviour. In the 2022 Q3 report we see signs of rising credit stress among South Africa’s middle income consumers.

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When thinking about service quality, it is typical to consider your own customer experiences, such as those at a restaurant, in a taxi, or at your local retailer. But service quality extends far beyond these simpler examples into cases that are more complex and, perhaps, more interesting.
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Pick n Pay, Shoprite and Clicks get it right with the youth with their host of partners and digital-first approach
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South African consumers have experienced five lending rate increases in less than a year – amounting to the largest total increase in nearly two decades. This blog unpacks how four different consumer segments will be affected, using its ENS solution and results from its recent 2022 Q2 Credit Stress Report.
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The Eighty20 / XDS Credit Stress Report is framed by the notable local and global economic, political and other events that impact economic indicators and credit use in South Africa. The main story in Quarter Two was surging inflation, internationally and at home.

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In Part I of ‘A Tale of Two Nations’, Eighty20 highlighted the inequality in South African society using our ENS Customer Profiling Tool. We showed how two geographical areas, separated by only a road, can be starkly different.  In this blog, we discuss how our Suburb Profiler uses South Africa’s Census location hierarchy. FIND OUT MORE