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The latest MAPS, plus a number of other leading South African consumer datasets, are now available on the Eighty20 Data Portal.Â
The recent repo rate hike by the South African Reserve Bank (SARB) raises more alarm bells for the most credit-stressed South Africans, says consumer strategy and research company Eighty20.
The report shows some alarming trends in the four most credit-active South African customer segments in the Eighty20 national segmentation (ENS), making up 85% of all credit active South Africans and 99.6% of all loan value.
The Eighty20 / XDS Credit Stress Report highlights the impact of economic forces on the South African consumer, with particular focus on consumer credit behaviour. In the 2022 Q3 report we see signs of rising credit stress among South Africa’s middle income consumers.
When thinking about service quality, it is typical to consider your own customer experiences, such as those at a restaurant, in a taxi, or at your local retailer. But service quality extends far beyond these simpler examples into cases that are more complex and, perhaps, more interesting.
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Pick n Pay, Shoprite and Clicks get it right with the youth with their host of partners and digital-first approach
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