A large retailer with several million active customers was growing more slowly and competing…
Signs of growing credit stress on South African middle income consumers
Source: South African middle-class workers buckling under severe credit stress Download the Credit Stress Report The report shows some alarming trends in the four most credit-active South African customer segments in the Eighty20 national segmentation (ENS), making up...
Credit Stress Report 2022 Q3 is out
Download the Credit Stress Report The Eighty20 / XDS Credit Stress Report highlights the impact of economic forces on the South African consumer, with particular focus on consumer credit behaviour. All credit data in this report was sourced from the Eighty20 / XDS...
Be The Best B2B Business You Can Be
When thinking about service quality, it is typical to consider your own customer experiences, such as those at a restaurant, in a taxi, or at your local retailer. But service quality extends far beyond these simpler examples into cases that are more complex and,...
