Resources
Reports
How personalised communications can improve customer engagement
Steve Burnstone recently presented at the 2016 ITWeb Business Intelligence Summit in Johannesburg. In this presentation Steve explores how to use…
Research in Africa
Africa is an enormous and diverse continent. It is home to over one billion individuals who live in 54 countries. These countries range from…
Lower LSM’s: facilitating survival priorities
This free Eighty20 report, delivered at the Marketing Mix Shopper Insights Seminar held on 24th November, 2015 at Sunnyside Park Hotel, Johannesburg…
The Science of Loyalty
Steve Burnstone, Eighty20 CEO, presented The Science of Loyalty at the Actuarial Society 2015 Convention held on 17 – 18 November 2015 in…
Remittances for Financial Inclusion
Illana Melzer, Director of Strategic Research at Eighty20, presented at the Alternative Banking Conference on 29 October 2015 in Johannesburg. The…
Housing Demand in South Africa
On 12 October 2015, Illana Melzer presented an overview of the housing sector in South Africa at a workshop jointly hosted by the Department of…
Winning Loyalty Programmes Conference 2015
Eighty20 Consulting recently participated in the Winning Loyalty Programmes Conference held on the 1st October in Johannesburg. Illana Melzer,…
Loyalty Programme Member Engagement Survey 2015
Eighty20 and Tritech Media (formerly Value+Nettwork) recently released the results of the pilot Loyalty Programme Member Engagement Survey 2015. The…
Upward Mobility in South Africa
Who moves up? Where do they go? How do they feel? Why should you care? These are just some of the questions we explore in our analysis of upward…
Customer analytics and targeted communications
Steve Burnstone recently spoke at the Banking: Big Data & Analytics Conference 2015 in Johannesburg. Steve’s presentation focused on how…
Mobile Money Access Constraints in Nigeria
Eighty20 was commissioned by the Gates Foundation to explore the Financial Inclusion Insights 2013 data for Nigeria in order to identify factors…
Nigeria Consumer Segment Packs
This work forms part of a larger project for The Gates Foundation. The project aimed to explore key findings from the Nigeria Financial Inclusion…
