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Appetite surges for retail credit, but data points to a worrying trend
Source: Appetite surges for retail credit, but data points to a worrying trend (bizcommunity.com) Fourth-quarter retail figures suggest a slight…
Triangulation and common sense: How to ensure you are getting the best out of the available data
Research is an indication, not an absolute truth While South African researchers will delight in the number of new datasets entering the market in…
Are SA shoppers heading online this Valentine’s Day?
CapeTalk interview: What people are buying for Valentine’s Day (capetalk.co.za) eNCA interview: Online Retail | Discussion | South Africans…
Latest customer insights available now from Eighty20
The latest MAPS, plus a number of other leading South African consumer datasets, are now available on the Eighty20 Data Portal. Several new and…
Middle-class South Africa is drowning
eNCA interview: Credit stress strains middle class The recent repo rate hike by the South African Reserve Bank (SARB) raises more alarm bells for…
Signs of growing credit stress on South African middle income consumers
Source: South African middle-class workers buckling under severe credit stress Download the Credit Stress Report The report shows some alarming…
Be The Best B2B Business You Can Be
When thinking about service quality, it is typical to consider your own customer experiences, such as those at a restaurant, in a taxi, or at your…
Loyalty programmes | The more simple and easy to use, the better
Pick n Pay, Shoprite and Clicks get it right with the youth with their host of partners and digital-first approach By LYNETTE DICEY | Sunday Times…
Credit Stress on the South African Consumer
South African consumers have experienced five lending rate increases in less than a year – amounting to the largest total increase in nearly two…
A Tale of Two Nations Part II: Digging Deeper
In Part I of ‘A Tale of Two Nations’, Eighty20 highlighted the inequality in South African society using our ENS Customer Profiling Tool. We showed…
Prospects for South Africa’s Youth: Reflecting on the data
South Africa recently celebrated Youth Day to commemorate the Soweto Uprising of 16 June 1976. On this day, thousands of students were fired upon by…
Three pillars to get the most out of hybrid working
Effective hybrid working rests on three pillars: Strategy, Technology, and Employee Experience. Cindy Meijboom, Head of People, Operations and…
